Will I be given a choice of carers?
Most definitely. Our aim is to appoint the most compatible carer suited to your needs in both in training and personality.
How long will it take to find a suitable carer?
This can vary depending on your needs. We will try our best to start this process of matching the best carer to you within 24 hours of the initial assessment. If you prefer to view CVs of potential carers, we are happy to share information on their experience and training.
How can I be certain my carer will be qualified and of the right integrity?
All our staff are thoroughly interviewed and a DBS carried out. We understand the nature of the work, requiring interaction with often the vulnerable population. We also aim to check and carry out our own training so ensure they meet the highest criteria set out by us.
Will I always have the same carer?
We will try our best to make this possible. Often holiday leave, sick leave and other unforeseen circumstances can make this more challenging. We will always discuss with you the potential carers which you would prefer to attend to your needs and endeavour to keep familiarity with the house calls.
How much does care cost?
This can vary greatly depending on your care needs. For a more accurate quote, please feel to contact us and we can discuss this in more detail with you. Our packages often start at £18/ hour.
What happens if I’m not happy with my carer?
We aim to deliver a service of the highest quality and in doing so we intend on keeping our clients satisfied. For whatever reason you are not happy with the service being provided, please let us know as soon as possible so that we may address any underlying issues and work with you. This may involve re-selecting a care by you.
Are my care hours fixed? Or is there any flexibility to change as needed?
We aim to be as flexible as possible. At our initial assessment we will work with you to deicide on what works best for you. If there are changes going forwards with care hours, we are happy to re-visit this and amend accordingly.